AusCar Detailing respects your privacy. This policy explains what personal information we collect, why we collect it, how we store and disclose it, and the choices available to you. It applies to our website, quote forms, phone, email, messaging and detailing services.
Information we collect
We may collect your name, email address, telephone number, service address or suburb, preferred contact method, vehicle details, requested services, booking preferences, messages, photographs or videos you provide, quote and booking history, payment status and records of our communications.
We do not ask you to submit card details through our quote form or AusCar Assistant. Please do not include payment information, identity documents, health information or other sensitive information in free-text fields or chat messages.
When you use our website, limited technical information may be collected automatically, such as device and browser type, approximate location, pages viewed, referral source and interactions with enquiry buttons.
How we collect information
We usually collect information directly from you when you complete a quote form, contact us, send vehicle photographs, accept a quote, make a booking or receive a service. We may also receive information from a person making an enquiry on your behalf, our Google Forms fallback or the service providers that operate our website and communications.
How we use information
We use personal information to respond to enquiries, assess vehicle condition, prepare and revise quotes, arrange and deliver services, process and record payments, communicate about bookings, provide customer support, maintain business records, improve our website and services, prevent misuse and comply with legal obligations.
If required information is not provided, we may be unable to prepare an accurate quote, confirm a booking or provide the requested service. We do not sell or rent personal information.
Vehicle photographs and marketing
Photographs supplied for a quote are used to assess the vehicle and plan the service. We will not use identifiable customer photographs, registration plates, addresses or personal belongings in advertising or social media without separate permission. You may withdraw marketing permission for future use by contacting us.
Third-party services
Our website quote form is processed through Cloudflare and Google Apps Script, then stored in our private Google Sheet. Google may also send AusCar an email notification about the request. If the website form is unavailable, you may choose to use our Google Forms fallback. Information handled by these services is also subject to their respective privacy practices.
We use Google Analytics to understand general website usage, such as page views and enquiry-button interactions. Google may process device, browser and approximate location information in accordance with its own privacy practices.
If you use the AusCar Assistant, your message and limited recent conversation context may be sent to OpenAI to generate a response. Do not enter payment information or other sensitive personal information into the assistant. Chat responses are informational only and cannot confirm bookings, availability or final prices.
We may also disclose information to professional advisers, payment providers or authorities where reasonably necessary to operate our business, resolve a dispute, protect safety or comply with law.
Overseas processing
Google, Cloudflare and OpenAI operate internationally. Depending on how their services route and store data, personal information may be processed in Australia, the United States or other countries where those providers or their subprocessors operate. Their handling of information is governed by their own privacy terms and safeguards.
Storage, security and retention
Quote, booking and communication records are stored in access-controlled business accounts and systems. We use reasonable administrative and technical safeguards, restrict access to people who need the information and take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure.
We retain information only for as long as it is reasonably needed for quoting, bookings, customer service, dispute resolution, insurance, accounting or legal obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it.
Cookies and analytics choices
Our website and service providers may use cookies or similar technologies for essential operation, security and analytics. You can limit or delete cookies through your browser settings. Blocking some cookies may affect website functionality. You can also use browser privacy controls or supported analytics opt-out tools.
Access, correction and deletion requests
You may ask what personal information we hold about you, request a correction or ask us to delete information that we no longer need to retain. Email us using the address below and provide enough detail for us to identify the relevant record. We may need to verify your identity. We will respond within a reasonable period and explain if a request cannot be completed for legal, security or record-keeping reasons.
Privacy questions and complaints
If you have a privacy concern, email us with details of the issue. We will acknowledge and investigate the complaint, aim to respond within 30 days and explain the outcome or any further steps. If the Privacy Act 1988 applies to us and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact
For privacy questions or requests, contact AusCar Detailing at auscar.detailingco@gmail.com or call 0452 230 766.